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I went to fioshelp.verizon.com, selected FOS then clicked FIOS Internet Connection or any other link since they all lead to the same useless "Broadband Essentials" page which is trying to sell me
I still cannot tell which combination of * and 0 at the end of the menu gets me to an agent, but I was disconnected or timed out four times. FiosHelp.verizon.com still only leads to the no-real-time assistance KB. This time the tech support guy was able to see the intermittent fault in action from his end, when the router failed to return his ping. Device Codes (by code) (Click here to see the codes in Brand Name order) This is a list of all the valid device codes, in device code order. This list might help you if you are trying to search for a device code for an un-supported device. For Local Exchange Carriers to order using LSR (Local Service Request) Setup Codes Once you've found the codes for your devices, click here to see if they are in your specific remote. NOTE: If your remote uses 3 digit setup codes, just drop the leading zero, your remote won't have codes greater than 1000 so don't worry about those codes.
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Forum discussion: Just for the benefit of other members and FiOS subscribers, I'm posting excerpts of a chat I just had with FiOS technical support (not through the site). The short version: Don't